The Blog

  • RAG Chunking and the Architecture of Information

    Working out how to optimize your content for LLMs?  LLMs group related concepts together into a single chunk. This process is called chunking and it breaks content into small, distinct units of information (or ‘chunks’), as opposed to presenting information as an undifferentiated mess. Then LLMs can quickly identify the benefit to the target reader.  […]

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  • Early testing of Google’s AI Mode

    Google started rolling out AI Mode in the US on 20 May 2025, after announcing it at Google I/O. In typical Google fashion, a mix of curious screenshots has surfaced ranging from misinformation to completely random responses. I’ve been focused on compiling and analysing as much data as possible from our early observations, aiming to […]

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  • How to avoid key event bloat in GA4

    In Google Analytics 4 (GA4), key events refer to specific user actions that closely align with business objectives. These may include conversions, form submissions, or engagement actions, such as playing a video or expanding a text box. Labelling certain events as “key,” better models conversions and generates insights that support meaningful decisions. Accurate event tracking […]

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  • Optimising travel brands for LLM and AI platform visibility

    The travel industry is undergoing a dramatic shift with the rise of Large Language Models (LLMs) and generative AI. These technologies are transforming how travellers research, book, and experience trips, making it essential for businesses to adapt. From personalised recommendations to AI-powered travel search, understanding how to optimise for these systems can give your travel […]

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  • Forecasting SEO Growth

    Every SEO plan eventually meets the same question: “What will we get for this?” Forecasting is how you answer it – not with a single guaranteed number, but with a range you can defend. This guide covers what SEO forecasting is, why it’s hard, and how to build a forecast that holds up. What is […]

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  • Direct vs Organic Traffic Explained

    Direct and organic traffic are two of the most frequently discussed sources when analysing website visits. Their definitions are well established: Direct traffic: Visitors who land on a website by typing the URL directly into their browser or using a saved bookmark. Organic traffic: Visitors who arrive via a search engine after clicking a non-paid […]

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  • How AI Mode affects travel companies

    The way jet-setters connect with travel brands continues to change fast. The travel sector has faced disruption from Google for many years. The introduction of special SERP features such as the Flights and Hotels modals and, more recently, AI Overviews has required travel SEOs to adapt their approach. When coupled with increased adoption of other […]

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  • The future of Google is AI-driven and Agentic

    It wasn’t a hard call to guess the main topic of Google I/O 2025. Given Google’s need to hold a completely separate event for all of its Android news, I expected the I/O Developer conference to be AI-heavy, and it was. While Gemini 2.5 and AI Mode are the headline takeaways, the focus for me […]

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