IBM WebSphere strengths
Integration and flexibility are two major draw factors of IBM WebSphere, thanks to its ability to handle multiple sites (including microsites), easy social media integration, and built-in responsive mobile store.
It has also been noted for its good on-page technical SEO markup, marketing, and personalisation tools, allowing targeted offers and customised promotions.
Another benefit is the platform’s support – it has a dynamic technology support wizard that non-IT personnel can easily navigate.
Support is also another benefit, with a dynamic technology support wizard that can be easily navigated by non-IT personnel.
IBM WebSphere weaknesses
Despite these strengths, being aware of IBM WebSphere’s potential drawbacks is also helpful.
The free platform version (the express package) lacks many useful key features, including targeted marketing and cross-channel processing.
WebSphere also offers a limited range of pre-built storefronts and custom designs, which come with added design and development costs.
Like many eCommerce platforms, users have criticised WebSphere’s pricing. Some say it’s convoluting, based on a combination of processor value units, subscription fees, and licensing.
What it supports and integrates
Although powerful, IBM WebSphere’s complexity can present integration and development challenges that frustrate some.
WebSphere requires specialised expertise to implement effectively. While innovative, the developer community surrounding the platform cannot provide complete user support.
Users have reported difficulties getting swift integration, customisation, or upgrade solutions.
Investments in training, partners, and troubleshooting resources would strengthen the WebSphere ecosystem.